Terms & Conditions

Welcome to Royalterra. By accessing or purchasing from our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General

  • These Terms govern your use of the Royalterra website and services.

  • By placing an order, you confirm that you are at least 18 years of age or using the website under parental/guardian supervision.

  • Royalterra reserves the right to update, modify, or revise these Terms at any time without prior notice.

2. Products & Descriptions

  • We strive to ensure product descriptions, images, and pricing are accurate.

  • Minor variations in color, texture, or finish may occur due to lighting, screen settings, or fabric nature.

  • As many of our products are handcrafted or textile-based, slight irregularities are natural and not considered defects.

  • Measurements and sizing information provided on the website are approximate. Customers are advised to refer to the size guide before placing an order.

  • Products manufactured as per customer measurements or customization requests are non-returnable and non-refundable except in cases of verified manufacturing defects or incorrect customization delivered by Royalterra.

3. Pricing & Payments

  • All prices are listed in INR (₹) unless otherwise stated.

  • Royalterra reserves the right to modify pricing without prior notice.

  • In case of pricing errors, we reserve the right to cancel the order and issue a full refund.

  • Payments must be completed via approved payment methods available at checkout.

4. Orders & Cancellations

  • Orders can be cancelled only before shipment.

  • Once shipped, cancellation is not permitted.

  • Custom-made / Made-to-order products cannot be cancelled once production begins.

  • Royalterra reserves the right to cancel orders due to stock unavailability, suspected fraud, pricing errors, or operational reasons.

  • Royalterra reserves the right to refuse or cancel any order suspected of fraudulent activity, unauthorized transactions, or misuse of promotional offers.

5. Shipping & Delivery

  • Delivery timelines are estimates and may vary depending on location and external factors.

  • Royalterra is not liable for delays caused by courier partners, weather conditions, customs clearance, or force majeure events.

  • Customers are responsible for providing accurate shipping details.

6. Returns, Exchanges & Refunds

  • Returns and exchanges are governed by our dedicated Returns Policy.

  • Products must pass quality inspection before refunds or exchanges are approved.

  • Royalterra reserves the right to reject returns that do not meet eligibility criteria.

7. Intellectual Property

  • All content on this website, including images, logos, product designs, text, graphics, and branding, is the property of Royalterra.

  • Unauthorized reproduction, copying, or commercial use is strictly prohibited.

8. User Conduct

You agree not to:

  • Use the website for unlawful or fraudulent purposes

  • Attempt to interfere with website security

  • Misuse return or exchange policies

  • Submit false claims or misleading information

Royalterra reserves the right to refuse service or terminate accounts in case of misuse.

9. Limitation of Liability

  • Royalterra shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website.

  • Our maximum liability shall not exceed the amount paid for the product in question.

10. Indemnification

You agree to indemnify and hold Royalterra harmless from any claims, damages, or expenses arising from misuse of the website or violation of these Terms.

11. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.