Returns, Exchanges & Cancellation Policy

At Royalterra, we are committed to delivering premium ethnic wear, unstitched fabrics, and custom-made outfits with the highest quality standards. Our policies are structured to ensure transparency, fairness, and operational clarity.

By placing an order with Royalterra, you agree to the terms outlined below.

1. Order Cancellations

  • Orders may be cancelled only before shipment.

  • Once an order has been shipped, cancellation is not permitted. However, eligible items may be returned as per this policy.

  • Custom-made / Made-to-order products cannot be cancelled once production has commenced.

Royalterra reserves the right to cancel any order due to stock unavailability, pricing errors, or unforeseen operational issues. In such cases, a full refund will be issued.

2. Return Window

Return or exchange requests must be initiated within 3 days of delivery.
Requests received after this period will not be eligible.

3. Return Shipping Fee

A flat ₹100 return processing and shipping fee applies per approved return request.

The ₹100 fee will be deducted from the total amount eligible for refund. The remaining balance will be refunded to the original payment method.

Shipping charges, COD fees, and other convenience fees are non-refundable.

4. Exchange Policy

The first size exchange is complimentary (subject to stock availability).

From the second exchange onward, a ₹100 shipping and handling fee will apply per exchange shipment.

Exchanges are permitted only for size changes or replacement of the same product. Design, color, or style changes are not permitted under the exchange policy.

Royalterra does not guarantee availability of replacement stock.

5. Return & Exchange Process

  1. Request Submission – Initiate within 3 days of delivery.

  2. Approval – Subject to review and verification.

  3. Pickup Arrangement – Scheduled within 48–72 hours in serviceable locations.

    • In non-serviceable areas, customers may be required to self-ship the product.

  4. Quality Inspection – Conducted upon receipt at our warehouse.

  5. Refund / Exchange Dispatch – Processed within 5–7 working days after successful quality approval.

Refund timelines begin only after the product passes inspection.

6. Return & Exchange Eligibility

To qualify for return or exchange, items must be:

  • Unused

  • Unwashed

  • Unaltered

  • Free from stains, fragrance, or damage

  • Returned with original packaging, tags, and accessories intact

Royalterra reserves the right to reject any return that does not meet the above conditions.

7. Special Policy — Unstitched Fabric

As unstitched fabric is raw textile material:

Return Allowed Only If:

  • Wrong fabric delivered

  • Fabric received in damaged condition

Return Not Allowed If:

  • Fabric has been cut

  • Washed or dyed

  • Stitched or altered in any form

8. Special Policy — Custom Made / Made-To-Order Products

Since these products are manufactured specifically as per customer measurements:

Not permitted:

  • Cancellation after production begins

  • Returns due to size preference or fitting choice

  • Exchanges for design/style changes

Permitted only in cases of:

  • Verified manufacturing defect

  • Incorrect customization delivered

9. Non-Returnable Items

The following categories are strictly non-returnable and non-exchangeable:

  • Custom-made products

  • Altered or stitched garments

  • Washed or used items

  • Limited or clearance sale products

  • Personalized products

  • International orders (except in cases of damaged or incorrect product delivery)

10. COD Orders

Certain COD orders may require a partial prepaid confirmation amount.

The remaining balance is payable at delivery.

In case of a return, the prepaid confirmation amount and any applicable COD charges are non-refundable.

11. Refund Policy

  • Refunds are processed within 5–7 working days after successful quality inspection.

    Refunds are issued to the original payment method only.

    For approved returns, a return processing fee of ₹100 will be deducted from the refundable amount.

    If the product is:

    • Damaged or defective → Free replacement or full refund

    • Incorrect product delivered → Free replacement or full refund

    • Out of stock → Full refund or alternate product option

12. Important Legal Disclaimer

Royalterra reserves the right to:

  • Approve or reject returns after inspection

  • Modify this policy at any time without prior notice

  • Refuse service in cases of suspected misuse or repeated return abuse

13. How to Request a Return or Exchange

Please provide:

  • Order ID

  • Clear product images / unboxing video (mandatory for damaged/wrong product claims)

  • Detailed description of the issue

Contact us via:

Email: support@royalterra.com
WhatsApp: +91 7688853310